Blink Mystery Shoppers Give Back This Holiday Season

Beginning in October, Blink Research offered our D.C.-based shoppers the option to donate $2.09 – the cost of providing a full holiday meal – from their mystery shopping fees for each assignment to the Central Union Mission to help provide meals and shelter to D.C’s homeless population this holiday season. Blink Research pledged to match…

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Nightmare on E Street: Scary Customer Service at Feds’ Retirement Program

A new report from the Inspector General (IG) of the federal government’s Office of Personnel Management (OPM) paints a gruesome picture of the poor customer service retirees encounter when trying to call the federal workforce retirement program’s information office. An October 28, 2016 Washington Post article summarizes some of the findings, including alarming statistics about…

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Metro D.C. Restaurants Face Staffing Challenges

By Marc Ciagne Last week I attended the 4th Annual Entrée D.C. Food & Drink Forum hosted by the D.C. government’s Department of Consumer & Regulatory Affairs (DCRA). In the not-so-distant past, an event like this in D.C. would have been underwhelming, had it taken place at all. But with the explosive growth in D.C.’s…

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