Articles
8 Benefits of Restaurant Mystery Shopping You Don’t Get from Yelp Reviews
Do restaurants still need mystery shopping programs when they can simply extract customer feedback from sites like Yelp, Google and Facebook? I have been designing and managing restaurant mystery shopping programs for over 13 years and have been asked some version of the above question a few times. It’s a valid question to ask. After…
Read MoreBlink’s Restaurant Mystery Shopping Featured in Washingtonian Magazine
Blink Research was featured in the September 2017 issue of Washingtonian Magazine for its work managing mystery shopping programs for restaurant groups. Check out the article here! Learn more about Blink’s work with Restaurants here!
Read MoreBlink Mystery Shopping Helps D.C. Restaurants Up Their Game
Blink Research recently sat down with Washington City Paper food editor Laura Hayes to talk about how restaurant groups use our Mystery Shopping services to improve employee performance and the customer experience. Check out the article here!
Read MoreBlink Mystery Shoppers Give Back This Holiday Season
Beginning in October, Blink Research offered our D.C.-based shoppers the option to donate $2.09 – the cost of providing a full holiday meal – from their mystery shopping fees for each assignment to the Central Union Mission to help provide meals and shelter to D.C’s homeless population this holiday season. Blink Research pledged to match…
Read MoreNightmare on E Street: Scary Customer Service at Feds’ Retirement Program
A new report from the Inspector General (IG) of the federal government’s Office of Personnel Management (OPM) paints a gruesome picture of the poor customer service retirees encounter when trying to call the federal workforce retirement program’s information office. An October 28, 2016 Washington Post article summarizes some of the findings, including alarming statistics about…
Read MoreMetro D.C. Restaurants Face Staffing Challenges
By Marc Ciagne Last week I attended the 4th Annual Entrée D.C. Food & Drink Forum hosted by the D.C. government’s Department of Consumer & Regulatory Affairs (DCRA). In the not-so-distant past, an event like this in D.C. would have been underwhelming, had it taken place at all. But with the explosive growth in D.C.’s…
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