Public Sector

Nightmare on E Street: Scary Customer Service at Feds’ Retirement Program

A new report from the Inspector General (IG) of the federal government’s Office of Personnel Management (OPM) paints a gruesome picture of the poor customer service retirees encounter when trying to call the federal workforce retirement program’s information office. An October 28, 2016 Washington Post article summarizes some of the findings, including alarming statistics about…

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