
What is really happening on the front lines?
It is no coincidence that most service-based companies that are leaders in their markets have used Mystery Shopping. When management institutes a Mystery Shopping program, it sends a top-down message throughout the organization that customer satisfaction and employee performance are critical to the success of the business.
Blink Research’s leadership has custom-designed and managed Mystery Shopping programs for clients in over a dozen industries since 2004. Our approach is consistent across industries, and our experience makes it easy for our clients to get the intelligence they need to improve customer satisfaction and grow their business.